FAQ
Always use the contact us form if you need to reach out to us - we are always very quick to respond!
Sell your used gear
To sell us your gear, fill out this form and you'll receive an instant quote with a prepaid label. Once you've carefully packaged and shipped your gear to us your payment will be pending. When the package arrives and is inspected the funds will be released to your Paypal account, or a check will be mailed to your address provided. If we have any issues we will contact you immediately using the email you provide.
Shipping and handling
Free Shipping is included in ALL orders for ALL products. We will safely package your item. If you order before 11AM EST tracking information will be provided same day. Otherwise, please allow up to 24 hours for your order to be packaged and shipped. We always ship with USPS Priority mail 2-5 day shipping service in the lower 48 states. International shipping is not permitted. Alaska and Hawaii customers please contact info@myusedphoto.com before purchasing to get a calculated rate.
Order changes
Because we provide very fast handling time, please contact us immediately if you have shipping address changes, or need to cancel an order. If an order is cancelled after an item is shipped or tracking information provided we will not pay for return shipping.
Returns and Refund Policy
We accept ALL returns within a 30-day period of the delivery. Returning an item from shopping online can be a pain. We'll provide a prepaid shipping label to you. You'll just have to return the item to the post office, or schedule a pickup. Try to carefully package the item with bubble wrap, newspaper or anything else to make it "secure" (it shouldn't make a noise when you shake the box!).
We don't charge "restocking fees" for any return that arrives back in the condition we sent it out in. If the item is return damaged we may not refund you your total order amount. Please note that we take photos of each item before we ship and ALWAYS carefully ship packages bubble wrap to keep your item secure.